WARRANTY
Individual reservations are only considered firm if they are accompanied by a valid credit card number, expiry date and cryptogram; or with a total or partial prepayment of the stay before the customer’s arrival.
NO PRESENTATION
In the event of non-attendance, penalties may be applied.
DELOGATIONS
In the event of force majeure, the establishment reserves the right to provide all or part of the participants with accommodation in a local hotel of equivalent category for services of the same nature, the costs of the transfer remaining the responsibility of the establishment, which may not be sought as payment for any additional compensation.
ARTICLE L.612-1 OF THE CONSUMER CODE
After contacting customer service and failing to receive a satisfactory response within one month, the client may contact the Tourism and Travel Mediator, whose contact details are provided below:
Tourism and Travel Mediator
BP 8030375825
75825 Paris Cedex 17
Website: www.mtv.travel
I remain at your disposal for any further information. Sincerely Z. Ounas – The Manager
INFORMATION ABOUT THE EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM
Online Dispute Resolution | European Commission (europa.eu)
TELEPHONE SOLICITATION – BLOCTEL INFORMATION
“Consumers who do not wish to be solicited by telephone can freely register on an opposition list against telephone solicitation. For more information: Bloctel”.
ADDITIONAL INFORMATION
For any further information about our terms and conditions of sale, please do not hesitate to contact our booking department.
